What are the lead times?
Our products are made to order, which means a lead time of 10 to 12 working days before shipment.
Can I return a customized product?
Due to the personalized nature of our products, made-to-order items cannot be returned unless they are defective or there is an error in the order from us.
How do I care for Biothane® accessories?
Biothane® is very easy to maintain: simply wash the accessories in soapy water and leave to air dry. Check out our blog posts for more information.
Do you offer international shipping?
Yes, we ship our products to many countries around the world, including Europe. International delivery charges are calculated at checkout.
Do you offer discounts for bulk orders?
Yes, we offer preferential rates for bulk orders. Contact us directly for more details at contact@okamiiro.fr or via the contact form on the website.
Are the products safe for animals with sensitive skin?
Yes, Biothane® is a soft, hypoallergenic material, ideal for animals with sensitive skin.
What should I do if my parcel is lost or damaged in transit?
In the event of loss or damage, contact us immediately to initiate a claim with the carrier and arrange a replacement or refund.
Do you offer customization options for necklaces?
Yes, all our necklaces are fully customizable in terms of color, size and engraving.
What types of payment do you accept?
We accept payment by credit card, PayPal, and other local payment methods such as the Belgian banking system (Bancontact).
How can I cancel or change my order?
You can cancel or modify your order within 48 hours of purchase by contacting us directly by email at contact@okamiiro.fr or by using the site’s contact form.
What are your warranty policies?
We offer a two-year warranty on all our products against manufacturing and material defects and against rust.
How can I choose the right size collar for my dog?
You can consult our size guide or send us your dog’s measurements for personalized assistance.
Is it possible to repair a damaged product?
We offer a minimum-cost repair service for damaged products, according to the terms of our warranty policy. Shipping is at your expense.
